CONTACT US

At the Therapy Center of New York (TCNY), connecting with us is simple and confidential. Whether you’re ready to schedule your first appointment, have questions about therapy or psychiatry services, or want guidance on insurance and payment options, our team is here to support you. Please use the form below or call us to take the next step towards personalized behavioral health care.

We have partnered with Zendesk for HIPAA-compliant call handling and have been answering ~70% of incoming calls within ~25 seconds (when you enter our call queue, you may press 1 at any time to leave a voicemail). Voicemails and e-mails will be responded to within one business day (we have a fast median response time of <10 minutes, which leads the behavioral health sector). In order to prevent any phone tag and improve coordination, we recommend:

(1) Using our "Contact Us" form (which creates an e-mail ticket), or
(2) Providing your e-mail address when leaving a voicemail or speaking with an intake team member (follow-up communication can then be done via e-mail, and any calls can be coordinated in advance). Please note that all calls are securely recorded by Zendesk (our HIPAA-compliant CRM partner) for quality assurance.  

New Client Inquiries (Including For Telemedicine or Teletherapy New Evaluations): 

Please read about our potential waitlist situations below. If you are over 18 years old, we invite you to speak with us to conduct an intake call (which takes -15 minutes). In addition, please feel free to use our Calendly tool to schedule an intake call. Click here to see when we're available and find a time that works for you: https://calendly.com/tcnycontact. Prior to your intake call, please be prepared with your insurance card, and one of our staff members will call you at the scheduled time. If there are no convenient Calendly slots available, then please call us directly. Following your intake call with us, our intake team shall:

(1) Verify your insurance coverage,
(2) Match your preferences with one of TCNY's care providers as best as possible (please read about potential waitlist situations below), and 
(3) Assign you to a care provider and schedule your first appointment time. Please note that some of our care providers will call you for a brief initial discussion prior to scheduling your first appointment.

Before reaching out, take a moment to explore our conditions and services to see how we can best support your needs.

Waitlist Potential Due to High Demand:

Please note that we maintain a waitlist due to the overwhelming demand for our services, and we do our best to prioritize those on the waitlist when openings occur. We are unable to match everyone going through the intake process with a care provider for a range of reasons, given that our available care providers:

(1) May not be in-network with your specific insurance plan, 
(2) May not be available at your preferred dates and times, 
(3) May not match your specific gender or other preferences, 
(4) May not be licensed in your state, or 
(5) May have other restrictions related to your care requirements (relating to the ability to manage care appropriately in an outpatient and telemedicine/teletherapy setting, and other factors). 

If we are unable to match you with a provider and you do NOT wish to be placed on the waitlist, please let us know.